Refund policy

At La Ficelle, we take pride in the quality of everything we bake and sell. If something isn’t right, we want to make it right.

Perishable Products

Due to the nature of fresh baked goods, we are unable to accept returns on food items. However, if your order arrives damaged, incorrect, or not up to standard, please contact us within 24 hours of receiving it. We may offer a replacement or refund on a case-by-case basis.

Non-Perishable Items

For merchandise, ingredients, and accessories (e.g. mugs, shirts, packaging):

• Returns are accepted within 14 days of purchase

• Items must be unused, in their original packaging, and in resalable condition

• Proof of purchase is required

Please email us at info@croissantsandco.co.nz before sending anything back.

Refunds

Approved refunds will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.